T&C's Related to Testing Services

Diagnostic Solutions 19 Ltd T/A Travel19.co.uk, a company registered in England under company number 13417338 with registered office at 7 Bell Yard, London, England, WC2A 2JR

 

1.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

1.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

1.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products and/or services, we can still require you to make the payment at a later date.

1.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products and services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products and services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products and services in either the Northern Irish or the English courts.
1.5 Antibody and PCR tests are medical products/services and cannot be transferred.

1.6 If you cancel your test or your test can not go ahead due to changes in regulations, government policies, changes to airline policies or changes to your own travel plans or anything out of our control, a refund will be issued less an admin charge.

1.7 We can not process cancellations within 48hrs of entering the country not pertaining to 1.6, and as such no refunds will be given.



2.1 Liability by us is excluded. To the fullest extent permitted by law we exclude responsibility for every kind of liability arising under or in connection with this agreement including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise. Nothing in this clause limits any liability which cannot legally be limited, including but not limited to (a) liability for death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; and breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession). For the avoidance of doubt, we specifically exclude liability for any loss of your holiday/trip or the enjoyment to be derived from them.
2.2 Please be advised that Travel19.co.uk reserves the right to amend the cost of any of its products/services at any given time without notice. This is subject to the expense and availability of the raw ingredients used for testing along with cost and demand for the services which may result in a price increase or decrease depending on the above circumstances. Travel19.co.uk  will not refund any amount if a price change occurs after you have purchased a product/service as Travel19.co.uk must pay its suppliers the relevant amount dependant on the above factors.
2.3 By completing the purchase you give to our laboratory permission to perform the PCR test as requested and discharge said laboratory(s), and its associated companies from any false positives or false negatives that may be identified as a result of PCR testing including inconclusive results or samples that have to be re-run.
2.4 You will not hold the laboratories and their associated companies responsible if you miss your flight, or if you are unable to board your flight in the event that your PCR test timeframe has expired.
2.5 You accept that it is your responsibility to provide correct and legible contact information on both the sample and the accompanying form. We specifically exclude liability for any losses arising out of your failure to comply with this clause.
2.6  PLEASE NOTE THAT A NEGATIVE RESULT ONLY CONFIRMS THAT AT THE TIME OF THE TEST BEING COMPLETED YOU MAY HAVE BEEN NEGATIVE OF COVID-19 IT DOES NOT ASSESS ANY OTHER HEALTH OR MEDICAL CONDITIONS.
2.7 Any timescale for obtaining a result which we show is not a guarantee that the timescale will be adhered to (for example next day services). We cannot provide any guarantee of timescale as we are reliant upon the postal system for the delivery of the sample and this is outside of our control.

2.8 If it is less 48hr before arrival to the UK or your order has already been dispatched, orders cannot be cancelled and are non-refundable. As Day 2 and Day 8 testing is a legal requirement, you are required to show your Confirmation Number on entry to the UK. We are unable to process any cancellation after this time due to UK Government requirements.

2.9 Travel19.co.uk is not responsible for incorrect information provided by customers and as such are not liable for any delays or consequences and will be issue a refund for such reasons.

2.10 If our Booking reference number is used on the passenger locator form to gain entry into the UK the order can not be cancelled and a refund will not be issued.

2.11 Orders that have been posted can not be cancelled and are non-refundable. We are not liable for delays caused by the courier or the Laboratory and as such will not issue refunds under these circumstances.

2.12 In the event an item is damaged or lost in transit a replacement will be sent and no refund will be issued.


3.0 The term(s) 'Guarantee/Guaranteed' suggest the results will be provided to the customer before
3.1 The Guarantee is subject to the patient/customer ensuring their result is received at the specified time.
3.2 We Travel19.co.uk are not responsible if patients/customers have provided incorrect details such as,and not limited to, email address, contact number
3.3 Travel19.co.uk, are available to answer results queries outside of opening hours, it is therefore, the customers responsibility to ensure every effort is made for them to have received their results in time.
3.3.1 The customer has the right to call, email our business communications after opening hours.
3.4. It is your responsibility as the customer to ensure you receive a response if you have a query regarding your results.
3.5 It is your responsibility as the customer to ensure you pick the correct time for your flight/travel, please check your countries requirements.

These general terms and conditions apply to anyone accessing information viewing pages or placing orders utilising any part of the  Travel19.co.uk  website. By utilising the Website you are acknowledge your acceptance of these general terms and conditions. Travel19.co.uk retains the right to change the terms and conditions at any time without warning or prior notice

The Website is owned by Travel19.co.uk
The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
Where enabled, the online shopping function is provided by WIX on behalf of Travel19.co.uk .  Anyone wishing to purchase items on the Website are required to submit their details with the Website. The User (anyone utilising any part of the Website, cumulatively referred to as 'you' or 'your') must be aged 16 years. Proof of age may be requested at anytime by Travel19.co.uk. The User will be responsible for the use of the Website so you must ensure that you keep your log-in and password details private. The User will be responsible for any use or misuse of the Website where your log-in details have been used.

Travel19.co.uk related companies and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein; either directly or indirectly. This exclusion does not override any statutory rights. The Users' statutory rights as a consumer are not affected by these terms and conditions.

We may, from time to time, provide links from the Website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
If any of these terms are held to be unenforceable or invalid then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

YOUR CONDUCT
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Travel19.co.uk are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:

-for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam "
- to cause annoyance, inconvenience or needless anxiety.

ALTERATION OF SERVICE OR AMENDMENTS TO THE CONDITIONS
We reserve the right to make changes to our website, policies, and these conditions of Use Sale at any time. You will be subject to the policies and conditions or conditions of use and sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law of government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

EVENTS BEYOND OUR REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Copyright and Intellectual Property
All information contained on the Website is wholly owned by Travel19.co.uk, on no account is anyone allowed to download any data or information for commercial use.